We designed our return policy to guarantee that you are completely satisfied with your product, and if you are not we will take it back. If, for any reason you are dissatisfied with your purchase, you can return it for a full refund or exchange.
Further Information
If you need to make a return you can do so in two ways. Send back your return along with the refund/exchange form to the following address:
The Cheshire Horse
Attn: Returns
8 Whittemore Farm Road
Swanzey, NH 03446
We recommend that you use an insured method of shipping to make your return. The Cheshire Horse is not responsible for lost returns. The Cheshire Horse will not accept COD deliveries. We will e-mail you as soon as we receive your return and will refund or exchange your order within 2 business days. If you paid using a debit/check card please be advised that it may take up to 5 business days for your refund to post to your account.
If you are in the Keene, NH area you can also return your order to our Swanzey, NH location at the address above. If you have the receipt for your purchase you can receive a full refund for your order. Without a reciept you can receive a store credit for the full amount of your order.
If anything is damaged in your order, please save the box and all the packing material as well as the item. Notify us immediately at 1-877-358-3001 so we can instruct you on the proper method of handling the damaged merchandise. DO NOT return the merchandise to us before contacting us.
Please note that special orders are non-refundable and subject to the manufacturer's restocking fees.